## Refund policy for Glasswall Meteor

Thank you for choosing Glasswall Meteor. We are committed to ensuring your satisfaction with our product. Please review our refund policy below.

### 1. Refund eligibility

* **Prorated refund**: If you cancel your subscription, you may be eligible for a prorated refund for any remaining full months of service, excluding the current month.
* **Refund conditions**: Refunds will be issued only if the software was used in a supported environment according to our documentation and under the following circumstances:
    * The software did not perform as described.
    * Essential features were unavailable, and our support team was unable to resolve the issue within a reasonable timeframe.

### 2. Non-refundable circumstances

* Violation of Terms: Refunds will not be granted if the software's terms of use were violated or if the issue resulted from unsupported configurations or environments.

### 3. How to request a refund
To request a refund, please follow these steps:

* **Contact support**: Reach out to our support team at support@glasswall.com or through the AWS Marketplace refund request form.
* **Provide details**: Include a detailed explanation of the issue and any relevant correspondence with our support team.
* **Review process**: We will review your request within 7-14 business days and notify you of our decision. If approved, refunds will be processed within an additional 7 days.

### 4. Contact information
For questions or concerns regarding our refund policy, please contact our support team at support@glasswall.com or visit our website at [www.glasswall.com/support](https://www.glasswall.com/support).