Refund Policy for Glasswall Meteor
Thank you for choosing Glasswall Meteor. We are committed to ensuring your satisfaction with our product. Please review our refund policy below.
1. Refund Eligibility
- Prorated Refund: If you cancel your subscription, you may be eligible for a prorated refund for any remaining full months of service, excluding the current month.
- Refund Conditions: Refunds will be issued only if the software was used in a supported environment according to our documentation and under the following circumstances:
- The software did not perform as described.
- Essential features were unavailable, and our support team was unable to resolve the issue within a reasonable timeframe.
2. Non-Refundable Circumstances
- Violation of Terms: Refunds will not be granted if the software's terms of use were violated or if the issue resulted from unsupported configurations or environments.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team at support@glasswall.com or through the AWS Marketplace refund request form.
- Provide Details: Include a detailed explanation of the issue and any relevant correspondence with our support team.
- Review Process: We will review your request within 7-14 business days and notify you of our decision. If approved, refunds will be processed within an additional 7 days.
4. Contact Information
For questions or concerns regarding our refund policy, please contact our support team at support@glasswall.com or visit our website at www.glasswall.com.