Halo Refund Policy

Refund Policy for Glasswall Halo

Thank you for choosing Glasswall Halo. We are committed to ensuring your satisfaction with our product. Please review our refund policy below.

1. Refund Eligibility

• Prorated Refund: If you cancel your subscription, you may be eligible for a prorated refund for any remaining full months of service, excluding the current month.
• Refund Conditions: Refunds will be issued only if the software was used in a supported environment according to our documentation and under the following circumstances:
  • The software did not perform as described.
  • Essential features were unavailable, and our support team was unable to resolve the issue within a reasonable timeframe.

2. Non-Refundable Circumstances

• Violation of Terms: Refunds will not be granted if the software's terms of use were violated or if the issue resulted from unsupported configurations or environments.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Reach out to our support team at support@glasswall.com or through the AWS Marketplace refund request form.
• Provide Details: Include a detailed explanation of the issue and any relevant correspondence with our support team.
• Review Process: We will review your request within 7-14 business days and notify you of our decision. If approved, refunds will be processed within an additional 7 days.

4. Contact Information

For questions or concerns regarding our refund policy, please contact our support team at support@glasswall.com or visit our website at www.glasswall.com.